Our
FAQ's
At Shahi Jewellers, we want your shopping experience to be seamless and transparent. Our FAQ section answers common questions about jewellery collections, services, policies, and delivery, helping you make informed choices. For further assistance, our support team is always available.
We specialize in 22K and 24K gold jewellery, offering collections such as bangles, rings, necklaces, earrings, chains, lockets, karas, mala sets, pendants, and more
You can request bespoke designs—specify your desired style, materials, gemstone preferences, and budget, and our design team will work to bring your vision to life.
Yes. All jewellery pieces are made with genuine gold and meet industry purity standards. We ensure quality and authenticity in every product.
Returns are allowed within a specified timeframe (often 7 days) if the item is unused, unworn, in original condition, and with original packaging. Custom or engraved items are typically non-returnable.
Delivery time depends on your location and whether the piece is in stock or custom-made. Usually, local deliveries take a few days, while custom items require additional processing time.
Once your order is shipped, you’ll receive tracking details (courier and tracking number). Use these to monitor shipment or contact us for updates.
Yes. We offer repair and resizing services for jewellery pieces, depending on the design and material. Contact us for evaluation and quotes.